Privacy Policy
Last Updated: July 31, 2022
Portal Labs, Inc. (“Portal,” “we,” “us,” or “our”)provides an Application Programming Interfaces (API) and infrastructure forfinancial entities such as exchanges, fintechs, and financial institutions (the“Services”). This Privacy Policy describes how we handle personal information that we collect about our customers, including when they use our Services or visit our website, www.portalhq.io.We treat all personal information covered by this Privacy Policy as pertaining to individuals acting as business representatives, and not in their individual or household capacity. ThisPrivacy Policy does not apply to our handling of personal information that we process on behalf of our customers as a service provider.
Personal Information We Collect
Information you provide to us may include:
- Account information and contact details, such as your company’s name, your first andlast name, username and password, email address, and phone number.
- Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
- Marketing data, such as your preferences for receiving our marketing communications, anddetails about your engagement with them.
- Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Third Party Sources.
We may combine personal information we receive from you with personal information we obtain from other sources, such as:
- Third parties, such as our business partners and others.
- Public sources, such as social media platforms.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Automatic Data Collection.
We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with our website and the Services (inyour capacity as our customer’s authorized user), our communications and other online services, such as:
- Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers(including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
- Online activity data, such as pages or screens you viewed, how long you spent on a page orscreen, the website you visited before browsing to the website, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.We use the following tools for automatic data collection:• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
- Local storage technologies, like HTML5, that provide cookie-equivalent functionality but canstore larger amounts of data, including on your device outside of your browser in connection with specific applications.• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
How We Use Personal Information
We use your personal information for the following purposes:
To operate our Services:
- Provide, operate, maintain, secure and improve our Services.
- Fulfill a payment or transaction initiated by you.
- Provide information about our Services.
- Communicate withyou about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages.
- Understand your needs and interests, and personalize your experience with our Services and our communications.
- Respond to your requests, questions and feedback.
Research and Development.
As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We may use this anonymous data and share it with third parties for our lawfulbusiness purposes, including to analyze and improve the Services, and promote our business.
Marketing and advertising, including for:
- Direct marketing.We may send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events viapostal mail, email, telephone, text message, and other means. You may opt outof our marketing communications as described in the “Opt out of marketing communications” section below.
- Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to advertise our Services and other services across the web. We and our advertising partners may use cookies and similar technologies to collect information about your interaction(including the data described in the “Automatic data collection” section above)over time across the web, our communications and other online services, and use that information to serve online ads. You can learn more about your choices for limiting interest-based advertising in the “Online tracking opt out” section below.
Compliance and protection, including to:
- Comply withapplicable laws, lawful requests, and legal process, such as to respond tosubpoenas or requests from government authorities.
- Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
- Audit our internal processes for compliance with legal and contractual requirements and internalpolicies.
- Enforce the terms and conditions that govern our website andServices.
- Prevent, identify,investigate and deter fraudulent, harmful, unauthorized, unethical or illegalactivity, including cyberattacks and identity theft.
How We Share Personal Information
We may share your personal information with:
- Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.Service providers. Companies and individuals thatprovide services on our behalf or help us operate our Services or our business(such as banking partners, hosting, information technology, customer support, email delivery, and website analytics services).
- Advertising partners. Third party advertising companies, including for the interest-based advertising purposes described above, that may collect information on our website through cookies and other automated technologies.
- Professional advisors. Professional advisors, such as lawyers, auditors, bankers andinsurers, where necessary in the course of the professional services that they render to us.
- Authorities and others. Law enforcement, government authorities, and private parties,as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
- Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Portal or our affiliates (including, in connection with a bankruptcy or similar proceedings).
Your Choices
Opt out of marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communications we send you.
Online tracking opt-out. There are a number of ways to limit online tracking, which we have summarized below:
- Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
- Blocking advertising IDuse in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobiledevice for interest-based advertising purposes.
- Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out ofGoogle Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
- Platform opt outs. The following advertising partners offer opt out features that let you opt out of use of your information for interest-based advertising:
• Google: www.adsettings.google.com
• Facebook: www.facebook.com/about/ads
• Twitter: www.twitter.com/settings/personalization
• Retention B2B: https://app.retention.com/optout
- Advertising industry opt out tools. You can also use these opt out options to limit use of your information for interest-based advertising by participating companies:
• Digital Advertising Alliance for Websites: outout.aboutads.info
• Digital Advertising Alliance for Mobile Apps: https://youradchoices.com/appchoices
• Network Advertising Initiative: optout.networkadvertising.org
Note because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track.
Some Internet browsers may be configured to send“Do Not Track” signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.
Other Sites and Services
Our Services may contain links to websites and other online services operated by third parties. In addition, our content maybe integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, orrepresentation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
DataSecurity
We employ a number of technical, organizationaland physical safeguards designed to protect the personal information wecollect. However, no security measures are failsafe and we cannot guarantee thesecurity of your personal information.
Children
The Services are not intended for use by children under 13 years of age. If we learn that we have collected personal informationthrough our Services from a child under 13 without the consent of the child’sparent or guardian as required by law, we will delete it.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.
How to Contact Us
You can reach us by email at partner@portalhq.ioat the following mailing address:
Portal Labs, Inc.548 Market Street PMB 25754San Francisco, CA 94102